All Systems Operational

Club Automation Operational
Daxko Accounting Operational
Daxko Core Operational
Daxko CSI Operational
Daxko Engage Operational
Daxko Mobile Operational
Daxko Operations Operational
Daxko Payments Cloud Operational
Engage Pro Operational
Exercise.com Operational
GroupExPro Operational
Motionsoft Operational
Playerspace Operational
SugarWOD Operational
ZenPlanner Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Nov 9, 2026

No incidents reported today.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Club Automation - Unexpected Email Messages
Resolved - We have stopped the unauthorized email messages tied to this incident, secured the affected staff sign-in, and confirmed that no other accounts sent unexpected messages. We will continue monitoring for unusual email activity and are working on additional safeguards. This incident is resolved.
Nov 3, 11:05 CST
Update - We have secured the staff account associated with the unexpected email messages and ended that user's active sign-in session. We are continuing to investigate and working to prevent further unauthorized email activity. We will share updates as we learn more.
Nov 3, 10:37 CST
Investigating - We are investigating reports that some recipients may have received unexpected email messages that appeared to come from a Club Automation organization. We are working to stop unauthorized sending and will share updates as we learn more.
Nov 3, 10:19 CST

Nov 2, 2026

Club Automation - Intermittent Slowness on Club Sites
Resolved - We have confirmed that Club Automation sites that were experiencing intermittent slowness or lag are loading normally again. We applied changes to restore stable performance and will continue monitoring. This incident is resolved.
Nov 2, 10:54 CST
Monitoring - We are working to reduce intermittent slowness on Club Automation sites. Applying performance improvements may cause a brief interruption in connectivity for some customers. We will continue monitoring and share updates as we learn more.
Nov 2, 10:19 CST
Update - Some customers may experience slow performance or intermittent lag when using Club Automation. We are continuing to investigate and will share updates as we learn more.
Nov 2, 10:09 CST
Investigating - Some Club Automation sites are experiencing intermittent slowness or lag when loading pages. We are investigating.
Nov 2, 09:44 CST

Nov 1, 2026

Daxko Payments Cloud - Credit Card Batch Payment Processing Errors
Resolved - We have restored scheduled credit card payment processing for organizations that had very large payment batches by completing their payments in smaller groups. We are working on improvements so large scheduled batches process more reliably. This incident is resolved.
Nov 1, 15:18 CST
Update - We have begun processing the final remaining group of affected scheduled credit card payments in our current queue. We continue working through scheduled payments that had been failing and will share updates as we learn more.
Nov 1, 14:51 CST
Update - We have completed reprocessing the first large group of scheduled credit card payments in our current queue. We have started processing the next group of affected scheduled payments and will share updates as we learn more.
Nov 1, 14:16 CST
Update - We have submitted the final scheduled credit card payment batch in our current reprocessing queue. We cleared a stalled payment process and resumed work by splitting one remaining large batch into smaller groups; the first of those groups is now processing. We continue working through affected scheduled payments and will share updates as we learn more.
Nov 1, 13:29 CST
Update - We have successfully reprocessed one large group of scheduled credit card payments that had been failing. We are actively processing additional batches and continuing to work through remaining affected payments. We will share updates as we learn more.
Nov 1, 12:48 CST
Identified - We are working to resolve errors affecting large scheduled credit card payment batches by reprocessing affected payments in smaller groups. We continue improving batch payment processing and will share updates as we learn more.
Nov 1, 11:40 CST
Investigating - Some customers may see errors when scheduled credit card payments are processed. We are investigating.
Nov 1, 11:19 CST
Daxko CSI - Login and Online Services Unavailable
Resolved - We have restored staff login access and online services for customers who were unable to sign in or use online features. Sign-in and online services should be working normally again. This incident is resolved.
Nov 1, 15:10 CST
Investigating - Some customers are unable to log in, and online services may be unavailable for staff and members. We are investigating.
Nov 1, 13:25 CST

Oct 31, 2026

Daxko CSI - Unable to Update American Express Cards
Resolved - We have confirmed that American Express payment cards can be saved and updated when the card security code is entered correctly. Some customers saw a misleading invalid card message when the security code was incorrect, and we are improving that message to make verification errors clearer. This incident is resolved.
Oct 31, 19:15 CDT
Investigating - Some customers are unable to save or update American Express payment cards in their accounts and may see an invalid card error. We are investigating.
Oct 31, 17:48 CDT

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

Multiple Sites Unavailable
Resolved - We have confirmed that clients can access the Daxko site as expected again. Connectivity issues that were affecting access outside our platform have been addressed. This incident is resolved.
Oct 27, 11:45 CDT
Update - We are continuing to monitor for any further issues.
Oct 27, 09:22 CDT
Monitoring - We have confirmed that some clients may be unable to access Daxko sites due to third-party provider issues outside our platform. We are monitoring the situation closely and will share updates as we learn more.
Oct 27, 09:18 CDT
Update - We are continuing to investigate this issue.
Oct 27, 08:45 CDT
Investigating - Some clients are unable to access the Daxko site. We are investigating.
Oct 27, 07:36 CDT

Oct 26, 2026

No incidents reported.

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