We have restored scheduled credit card payment processing for organizations that had very large payment batches by completing their payments in smaller groups. We are working on improvements so large scheduled batches process more reliably. This incident is resolved.
Posted Nov 01, 2026 - 15:18 CST
Update
We have begun processing the final remaining group of affected scheduled credit card payments in our current queue. We continue working through scheduled payments that had been failing and will share updates as we learn more.
Posted Nov 01, 2026 - 14:51 CST
Update
We have completed reprocessing the first large group of scheduled credit card payments in our current queue. We have started processing the next group of affected scheduled payments and will share updates as we learn more.
Posted Nov 01, 2026 - 14:16 CST
Update
We have submitted the final scheduled credit card payment batch in our current reprocessing queue. We cleared a stalled payment process and resumed work by splitting one remaining large batch into smaller groups; the first of those groups is now processing. We continue working through affected scheduled payments and will share updates as we learn more.
Posted Nov 01, 2026 - 13:29 CST
Update
We have successfully reprocessed one large group of scheduled credit card payments that had been failing. We are actively processing additional batches and continuing to work through remaining affected payments. We will share updates as we learn more.
Posted Nov 01, 2026 - 12:48 CST
Identified
We are working to resolve errors affecting large scheduled credit card payment batches by reprocessing affected payments in smaller groups. We continue improving batch payment processing and will share updates as we learn more.
Posted Nov 01, 2026 - 11:40 CST
Investigating
Some customers may see errors when scheduled credit card payments are processed. We are investigating.